Refund Policy

Refund Policy
Returns

We have a No refund Policy, as all our orders are made fresh and are for instant consumption. They are non-returnable in nature. 

There are certain situations where only partial refunds are granted: (if applicable)

Any quality issues with the items, or item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email/SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hoteljiva.com

Shipping

To return your product, you should mail your product to: Hotel JIVA, 93 Sakchi New Planning Area, Water Works Road, Jamshedpur 831001, Jharkhand, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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